One Star Review … REALLY??

Ok, I’m really mad here.

Fuming, kinda.  I just looked at our Google page and someone named Nicholas (last name not mentioned to protect him … only be assured he’s no relation) – just left us a ONE STAR review.

Eh hem.  We’ve never done business or even spoken to this person EVER!  He just took our overall rating down because he …. because he… I don’t even know why he did it!

It’s hard.

We work pretty hard to keep a sterling reputation in a business that requires that people trust us.  I don’t understand how people can be so thoughtless – I totally get leaving a bad review when a company doesn’t meet the standard that the client has in mind.  I get it.  And I think as a business owner that’s some valid feedback and it might be time to make a change in your business.  But this?

What the heck?!

Now what?  I responded and asked him to please take his review down.  That’s all I can do.  Unless you have some other suggestions?