Ok, I’m really mad here.
Fuming, kinda. I just looked at our Google page and someone named Nicholas (last name not mentioned to protect him … only be assured he’s no relation) – just left us a ONE STAR review.
Eh hem. We’ve never done business or even spoken to this person EVER! He just took our overall rating down because he …. because he… I don’t even know why he did it!
We work pretty hard to keep a sterling reputation in a business that requires that people trust us. I don’t understand how people can be so thoughtless – I totally get leaving a bad review when a company doesn’t meet the standard that the client has in mind. I get it. And I think as a business owner that’s some valid feedback and it might be time to make a change in your business. But this?
What the heck?!
Now what? I responded and asked him to please take his review down. That’s all I can do. Unless you have some other suggestions?